Legal
Wildlife Code of Conduct
Wildlife Code of Conduct — content pending final copy from the client.
Wildlife Code of Conduct
Respect wildlife.
Protect its natural home.
At Peru Grand Travel (PGT), we believe that observing wildlife should always be based on respect for animals and the ecosystems they inhabit.
Our Wildlife Code of Conduct promotes responsible behavior during travel experiences involving wildlife and natural environments, helping reduce unnecessary disturbance and encouraging travelers to experience Peru's biodiversity responsibly.
Wildlife should be observed without disturbing, feeding, touching, chasing, or forcing interaction with animals.
Responsible Wildlife Tourism
Observe without interfering
Responsible wildlife experiences allow travelers to appreciate animals in their environment while respecting their space and natural behavior.
01
Keep Your Distance
Observe wildlife from a respectful distance. Use camera zoom instead of approaching animals for a closer photograph.
02
Follow Your Guide
Follow the instructions of your guide and remain on designated trails where required.
03
Keep Noise Low
Avoid unnecessary noise that may disturb wildlife or alter the natural environment.
What to Avoid
Wildlife is not an attraction
to control or manipulate
Do not feed wildlife
Feeding animals can interfere with their natural behavior and relationship with their environment.
Do not touch or chase
Never touch, chase, or approach wildlife simply to obtain a photograph or closer interaction.
Avoid flash photography
Do not use flash when photographing animals, particularly during nighttime wildlife experiences.
Animal Welfare
Avoid forced wildlife interactions
PGT encourages travelers not to support activities that involve wildlife captivity or forced interactions for entertainment or photographs.
Wildlife experiences should prioritize respectful observation and avoid unnecessary interference with animals and their natural behavior.
Protect the Environment
Leave the habitat as you found it
Protecting wildlife also means caring for the ecosystems where animals live.
Travelers should respect protected areas, remain on designated trails when required, avoid leaving waste behind, and reduce the use of unnecessary plastics during their journey.
Take your waste with you and follow the conservation guidelines established for each destination.
Our Commitment
Travel responsibly.
Let wildlife remain wild.
Through responsible tourism, travelers can enjoy Peru's biodiversity while helping protect the animals, landscapes, and ecosystems that make these experiences possible.
PGT | Peru Grand Travel
Observe. Respect. Protect.
Policy Against Exploitation
At PERU GRAND TRAVEL, we are committed to respecting human rights, protecting the dignity of individuals, and promoting responsible and sustainable tourism. As part of this commitment, we adopt a zero-tolerance policy toward any form of exploitation, harassment, or discrimination, especially when such practices affect vulnerable groups or the local communities where we operate.
Policy Against Exploitation
Respect, equality, and dignity
in every experience
At Peru Grand Travel (PGT), we promote tourism based on respect for people, equality, cultural diversity, and human dignity.
This policy applies to all personnel involved in our tourism services, including employees, guides, porters, operational staff, suppliers, and anyone who participates directly or indirectly in our operations.
We also encourage our travelers and visitors to respect these principles throughout their experience in Peru.
PGT does not tolerate discrimination, harassment, abuse, or any form of labor, sexual, or economic exploitation within its tourism operations.
01 · Equality & Respect
Respect for every person
PGT promotes an environment based on mutual respect, equal opportunities, and intercultural coexistence.
No form of discrimination is tolerated based on:
- Ethnic or cultural origin
- Gender or gender identity
- Language
- Religion or beliefs
- Age
- Disability
- Economic or social status
- Any other personal characteristic
We recognize cultural diversity as one of the fundamental values of tourism and an essential part of creating authentic and respectful travel experiences.
02
Decent Work
Fair and respectful working conditions
PGT promotes fair and dignified working conditions for the people involved in our operations.
We are committed to fostering a safe and respectful work environment, free from abuse and unfair treatment.
We also promote the participation of local workers in our tourism activities, contributing to the economic and social development of communities connected to our operations.
03 · Zero Tolerance
No form of exploitation
has a place in tourism
Peru Grand Travel firmly rejects any form of labor, sexual, or economic exploitation, particularly the exploitation of children and adolescents or any activity that violates their rights.
PGT does not promote, facilitate, or allow activities involving abuse, exploitation, or violations of human rights within its tourism operations.
04
Prevention
Harassment and inappropriate conduct
Workplace or sexual harassment, intimidation, bullying, and offensive behavior are prohibited within the work environment and during the provision of PGT tourism services.
We promote a safe and respectful environment where people can carry out their responsibilities with dignity, confidence, and freedom.
05
Local Communities
Respecting people, culture, and traditions
As part of our commitment to responsible tourism, PGT promotes respect for the culture, traditions, and social norms of local communities.
We encourage travelers to behave respectfully toward local people, cultural heritage, and the customs of the destinations they visit.
06 · Reporting & Response
Reporting inappropriate conduct
PGT provides mechanisms for receiving complaints, suggestions, and reports related to situations involving harassment, discrimination, or exploitation.
Complaint & Suggestion Box
Available to workers and visitors for submitting complaints, suggestions, or concerns.
Designated Personnel
Company-designated personnel are responsible for receiving and following up on reports.
Direct Communication
Individuals may also communicate directly with the company to report situations they consider inappropriate.
Reports received will be evaluated responsibly and addressed according to PGT's internal procedures, with confidentiality and protection against retaliation.
07 · Public Access
A policy that should be known
This policy is publicly accessible and forms part of Peru Grand Travel's institutional commitment to social responsibility and sustainable tourism.
It is communicated through our information channels and shared with staff, collaborators, and visitors.
Institutional Commitment
Ethical, inclusive, and respectful tourism
PGT is committed to continuously reviewing and strengthening this policy while promoting staff training on equality, respect, prevention of exploitation, and responsible coexistence.
Through these actions, we seek to contribute to tourism that respects people, local communities, and the cultural environments of the destinations where we operate.
PGT | Peru Grand Travel
Respect is part of every journey
Legal Documents
Ensure a hassle-free trip. Know our legal documents. Peru Grand Travel is a company legally constituted under Peruvian law.
Legal Documents
A legally established
Peruvian travel company
Peru Grand Travel Group S.A.C. (PGT) is a legally registered Peruvian company operating in accordance with the requirements applicable to its tourism activities in Peru.
As a formal business, PGT complies with its corresponding administrative and tax obligations and maintains the documentation required for its operations.
This commitment to formal and responsible management is part of the trust we seek to build with travelers, partners, suppliers, and the communities connected to our activities.
Formal Tourism Operation
Operating responsibly in Peru
PGT operates as a formal tourism company in Peru and fulfills the administrative, operational, and tax responsibilities applicable to its business activities.
Our approach to responsible management goes beyond providing travel services. It also means operating transparently and contributing through the formal development of our business in Peru.
Company Documentation
Documents that support our operations
Peru Grand Travel maintains the registrations and authorizations applicable to its tourism operations in Peru.
Tourism Registration
GERCETUR Cusco
Peru Grand Travel is registered as a qualified tourism service provider with the Regional Government of Cusco through GERCETUR, under the Tour Operator category.
Local Authorization
Municipal Operating License
PGT maintains the corresponding municipal authorization for the operation of its business activities in Cusco.
Company
Peru Grand Travel Group S.A.C.
PGT operates as a formally established Peruvian company and fulfills the obligations associated with its business activities.
PGT | Peru Grand Travel
Formality, transparency, and responsibility
Operating responsibly is part of our commitment to travelers, partners, local communities, and Peru.
Privacy Policy
Check our privacy policy to understand how we protect your personal data and ensure your security on our website.
Privacy Policy
Privacy & Personal Data Protection
For Peru Grand Travel Group S.A.C. (PGT), protecting the privacy and personal information of our clients, website users, service providers, and other individuals who provide us with personal data is important.
This Privacy Policy explains how PGT collects, stores, uses, protects, and may share personal information provided through our website and in connection with our services.
PGT handles personal information in accordance with applicable Peruvian personal data protection regulations, including Law No. 29733, Personal Data Protection Law.
01
Information We Collect
PGT may receive and store personal information provided through our website or in connection with our services.
According to our current policy, this information may include:
- Name
- Address
- Telephone number
- Email address
- Other personal information voluntarily provided to PGT
Personal information is collected and handled with the purpose of providing and improving the services offered by PGT and fulfilling the purposes described in this policy.
02
How We Use Personal Information
The personal information received by PGT may be used for administrative and commercial purposes related to our services.
According to our current policy, information may also be stored or processed for purposes such as:
- Providing and managing services requested from PGT
- Administrative and commercial management
- Complying with applicable tax obligations
- Sending commercial or promotional communications when applicable
- Maintaining information following the completion of a contractual relationship when authorized or otherwise permitted
03
Storage of Information
PGT stores personal information for purposes related to the provision of its services, administrative and tax obligations, commercial communications where applicable, and other purposes described in this policy.
PGT is committed to treating stored personal information confidentially and adopting measures intended to prevent unauthorized access, alteration, loss, or improper use.
04
Sharing Information
PGT may share personal information with trusted partners, operators, and service providers when access to such information is necessary to perform services related to the travel arrangements or business operations of PGT.
Information may also be shared for tax and accounting purposes and in other circumstances permitted or required under Peruvian law.
Third-party service providers that require access to personal information should use that information only to perform the functions for which access has been provided.
05
Third-Party Websites & Services
Our website may contain links to websites or services operated by third parties.
PGT does not control the privacy practices of independent third-party websites. Their collection and use of personal information are governed by their own privacy policies and terms.
We encourage users to review the privacy policies of third-party websites before providing personal information through those platforms.
06
Publication of Personal Information
PGT does not publish personal information, either partially or in full, except when required by applicable Peruvian law, a competent authority, or a judicial or administrative requirement.
07
How We Protect Your Information
PGT adopts security measures intended to protect personal information against unauthorized access, alteration, loss, or improper use.
However, no method of storing or transmitting information can guarantee absolute security.
Users should also take reasonable precautions when accessing our website, particularly when using shared or public computers or devices.
08
Prohibited Use of Personal Information
Users, clients, and third parties are prohibited from improperly using personal information obtained through PGT's platforms in a way that violates the privacy of another user, client, service provider, or third party.
Any person who improperly uses such information is responsible for their own actions.
09
Access, Correction & Removal
Clients may request the correction or removal of personal information held by PGT, subject to applicable legal obligations and requirements.
Requests concerning personal information may be submitted to:
10
Our Organizational Commitment
Protecting personal information is part of PGT's organizational responsibility.
PGT trains and informs its team about the importance of privacy and the appropriate handling of personal information within the organization.
11
Privacy Concerns
If a user, client, service provider, or third party believes that PGT has not complied with this Privacy Policy or has concerns about the handling of personal information, they may contact us and explain their concern.
12
Changes to This Privacy Policy
PGT may update, modify, add, or remove portions of this Privacy Policy when necessary.
Any changes will be published on this page so that users can review the current version and understand how PGT handles personal information.
If PGT intends to use personal information for purposes materially different from those described in this policy, the applicable notification or authorization process should be followed in accordance with applicable requirements.
Contact
Questions About Privacy
If you have questions about this Privacy Policy or how Peru Grand Travel handles your personal information, please contact us:
Peru Grand Travel Group S.A.C.
Email: info@perugrandtravel.com
Peru Grand Travel
Your privacy matters
We are committed to handling personal information responsibly and in accordance with the applicable personal data protection requirements in Peru.
Terms & Conditions
Learn about our Terms and Conditions. Peru Grand Travel thanks you for your preference; we will make your trip the best.
Terms & Conditions
Terms and Conditions of Travel
Peru Grand Travel (PGT) appreciates your trust in choosing us for your journey through Peru. We are committed to providing carefully coordinated travel services and experiences.
Please read the following terms and conditions carefully before confirming your reservation. These conditions contain important information regarding documentation, payments, cancellations, responsibilities, and the operation of your travel services.
By confirming your reservation with Peru Grand Travel, you acknowledge and accept the applicable terms, conditions, and policies described below.
01
Documentation
To confirm your reservation, you must provide a clear copy of a valid passport with at least six months of validity from your date of travel.
Peru Grand Travel will not be responsible for costs incurred as a result of inappropriate, incomplete, forgotten, or expired travel documents.
Travelers who plan to spend more than 60 days in Peru will be subject to an additional 18% IGV tax on the value of the reserved program.
Student Documentation
University students booking services for which a student benefit applies, including the Inca Trail and Machu Picchu where applicable, must provide the required student identification issued by their university.
According to the conditions provided by PGT, the traveler must be under 25 years old and the student ID must include:
- University information
- Student information
- A photograph of the student
- An expiration date no more than one year from the date of entry to the attraction
A scanned copy must be provided at the time of booking, and the original document must be carried by the traveler at the beginning of the tour.
02
National Holidays
During bank holidays, national holidays, or important local celebrations in Peru, additional charges may apply according to the rates and policies established by our service providers.
These periods may include Christmas, New Year, Independence Day, Easter, Cusco festivities, and other national or regional holidays.
03
Travel Insurance
Before traveling, PGT strongly recommends purchasing comprehensive travel insurance.
We recommend coverage for accidents, medical expenses, emergency repatriation, rescue or air ambulance services, trip cancellation, and lost or damaged luggage.
Travelers are encouraged to send a copy of their travel insurance documentation to their PGT travel consultant before arrival.
If a traveler chooses not to purchase travel insurance, Peru Grand Travel will not assume responsibility for expenses arising from the circumstances described above.
04
Domestic Flights
Once domestic airline tickets have been issued, they are non-refundable and non-transferable.
Flight tickets may be rescheduled when permitted by the airline, subject to availability, fare conditions, and any applicable change fees or penalties.
05
Reservation Confirmation & Payment
For most travel programs, a 25% deposit of the total package price is required to confirm the reservation.
Unless otherwise specified, amounts are expressed in U.S. dollars (USD) and payment can be made through the payment methods available through PGT.
The remaining 75% may be paid in cash in U.S. dollars upon arrival in Cusco when permitted by the conditions of the reservation, or online no later than 15 days before arrival in Peru.
Transaction costs, bank fees, or payment processing fees are the responsibility of the traveler and are not included in the tour price.
If the remaining balance is not paid according to the agreed payment conditions, Peru Grand Travel reserves the right to cancel the corresponding travel services.
06
Children & Minors
Depending on the selected travel program and the policies applicable to each service, discounts may be available for children.
Applicable conditions will depend on the services included in the reservation.
07
Pick-up Times
Tour pick-up times will be indicated in the corresponding itinerary or travel information provided by PGT.
Travelers must be ready and waiting at the agreed location and time. Peru Grand Travel will not be responsible for delays or missed services resulting from a traveler not being ready at the scheduled pick-up time.
If a traveler arrives for a service under the influence of alcohol or drugs in circumstances that prevent the safe operation of the tour, the service may be canceled without refund or rescheduling.
08
Hotels
Peru Grand Travel reserves the right to substitute a hotel with another property of the same category when necessary due to availability or operational circumstances.
Early check-in and late check-out may incur additional charges according to the policies and availability of each hotel.
09
Inca Trail, Huayna Picchu & Machu Picchu Mountain
Access to the Inca Trail, Huayna Picchu Mountain, Machu Picchu Mountain, and other regulated attractions is subject to government regulations, availability, permits, capacity limits, conservation measures, and other applicable restrictions.
Because availability is limited and demand can be high, travelers are encouraged to reserve these services well in advance and confirm availability before booking.
10
Website Information
Peru Grand Travel reserves the right to update or modify information published on its website when necessary.
11
Lost, Stolen or Damaged Belongings
Travelers are responsible for the care and security of their personal belongings throughout the journey.
Peru Grand Travel will not be responsible for personal belongings that are lost, stolen, or damaged during the tour.
12
Cancellations & Refunds
Cancellation requests are subject to the following conditions according to the information currently established by PGT:
Up to 90 days before the tour start date
A 25% penalty applies for administrative costs. Bank charges, credit card commissions, transfer fees, and other costs associated with processing the refund are not included.
Up to 45 days before the tour start date
A 50% penalty applies for administrative costs. Bank charges, credit card commissions, transfer fees, and other costs associated with processing the refund are not included.
Up to 30 days before the tour start date
A 100% penalty applies.
Group Cancellations
Up to 60 days before the tour start date: a 50% penalty of the total tour cost applies.
Up to 30 days before the tour start date: a 100% penalty of the total tour cost applies.
No refund or credit will be provided for activities included in an arranged program that the traveler voluntarily misses or cancels.
13
Force Majeure
If unforeseen circumstances beyond Peru Grand Travel's control affect the reservation process or execution of an itinerary — including natural disasters, strikes, stoppages, or similar events — travel programs may need to be modified, postponed, or canceled.
PGT will seek to manage necessary modifications with consideration for the safety and integrity of travelers and the conditions applicable to the affected services.
14
Traveler Responsibilities
Travelers are responsible for their conduct during the journey and for additional expenses resulting from personal circumstances, illness, accidents, or incidents that are not attributable to Peru Grand Travel.
Travelers are expected to follow safety instructions and the guidance provided by PGT, guides, transportation providers, accommodation providers, and other authorized service providers.
15
Our Responsibility
Peru Grand Travel is committed to providing the travel services confirmed with the traveler, whether operated as shared or private services according to the reservation.
PGT seeks to provide quality tourism services in accordance with the applicable tourism regulations in Peru.
Important Considerations
Information we need before your trip
Travelers should inform PGT before traveling about any relevant requirements or circumstances that may affect the provision of travel services, including allergies, dietary restrictions, mobility requirements, or other special assistance needs.
Travelers who require medication should consult the appropriate healthcare professional before traveling and carry the medication and documentation necessary for their trip.
Travel in Peru may occasionally require flexibility and adaptation due to weather, transportation, local conditions, or other circumstances that can affect an itinerary.
Applicable Framework
Legal framework
These terms and conditions are intended to operate within the applicable legal framework governing tourism services in Peru.
The original terms provided by PGT reference:
- Political Constitution of Peru
- General Tourism Law No. 29408
- Peruvian Civil Code
Peru Grand Travel
Please review these conditions before booking
By confirming your reservation, you acknowledge and accept the terms, conditions, and policies applicable to your booking with Peru Grand Travel.